Appointments

There are several ways to get the medical advice you need. We offer face to face appointments and advice via an online consultation (Accurx).

If you are unwell and need to be seen the same day, please contact the practice. One of our doctors will discuss your condition with you and advise accordingly. If appropriate, the GP will arrange an urgent appointment for the same day.

Appointments are available throughout the day during our opening hours and can be booked online, by telephone or in-person at the Reception desk. Please select one of the below appointment types, to get the best suited help on time.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Pharmacy

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

The 35 conditions which can be treated at home with advice from the pharmacist include:

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

FIND A PHARMACY

Online Consultation

Our Online Consultation service will let you submit a non-urgent medical or admin request. Fill out a quick online form and we will deal with your request within 48 hours.

accuRx.

GP Online Services

Book an appointment with your GP, nurse or clinician at a time that suits you. Sign in to your registered GP online service.

NHS App

Call the Practice

Appointments can be booked by calling the practice during working hours

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Call the practice

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Does the practice offer routine appointments on weekday evenings and on weekends?

We share extended opening hours with Camberley Health Centre on a rota basis. Monday – Friday until 8pm.

Additional weekend appointments will be available at designated practices throughout Surrey Heath. The location will alternate each week – further information can be found here.

Telephone consultations

Some problems can be addressed by telephone. If you want to speak to a doctor or nurse, please telephone the surgery before 9.45am and the receptionist will advise the best time to contact the doctor or nurse of choice.

Please note, all incoming and outgoing telephone calls are recorded for training purposes.

Chaperones

If you would like a chaperone to be present during an intimate physical examination, please let us know.

We have specially trained staff members who are trained in this regard, if they are not available at the time of your appointment, you may need to re book your appointment.

Do you require an interpreter?

An interpreting service is available free of charge for patients using GP services. This includes interpreting for people who are deaf or deaf/blind. Some patients are happy to bring a companion to their appointment to act as interpreter; but we understand you may have occasions when this is not appropriate and prefer the assistance of 3rd party interpreting services (language translation or sign language translation)

We do not allow children to act as interpreters during your treatment or appointments.

Please advise us at the time of booking an appointment that you require assistance/ interpreter services.

Our providers are Sight for Surrey for Deaf/Blind services - Sight for Surrey - Sight for Surrey and Language Line for language services

KNOW WHERE TO GO

Consider the range of services available to you and use the NHS responsibly.

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

cough or cold
upset stomach
pain or headache
cuts and grazes
sore throat (but if for two weeks or more contact your GP)

For health advice,

Visit nhs.uk

Pharmacy

Pharmacist

Ask for advice on ailments, medicines and healthier living

queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
repeat prescription
sore eyes (but if persists go to optician)
runny nose
diarrhoea
bite or sting

Find a Pharmacy